How to send us your instrument
Fast help in emergencies: In many cases, replacement of an inexpensive electronics module is all it takes to get a production system quickly up and running again. If the sensor needs to be repaired, just return it to us and we’ll get it back to you in good working order within a very short time.
1. Create the order
Fill out and print the repair order form. To do this, click on “Create repair order”.
2. Clean the instrument
Clean your instrument thoroughly, removing all buildup and dirt.
3. Pack the instrument
Pack the repair order together with your instrument in a suitable package.
4. Dispatch
Send the package to VEGA. You can find the shipping address on the repair order.
Instrument return @(Model.BaseModel.Heading)>
Sender
Order information
Instrument information
Generate order
Sender
* Required field
Billing address
* Required field
Shipping address
* Required field
We will automatically check your warranty claim regardless of the reason for the return.
Cleaning medium / concentration | harmless | toxic | corrosive | irritating | flammable | other | |
---|---|---|---|---|---|---|---|
Process medium* | |||||||
Medium used for in-process (CIP) cleaning, if applicable | |||||||
Medium used for cleaning the instrument before return |
Important note Please enclose an appropriate safety data sheet for all not harmless substances with the shipment.
Cleaning medium / concentration | harmless | toxic | corrosive | irritating | flammable | other | |
---|---|---|---|---|---|---|---|
Process medium* |
Wichtig: Bitte legen Sie Ihrer Sendung entsprechende Sicherheitsdatenblätter bei, sofern Ihr Gerät mit Gefahrstoffen in Berührung war.
Important note
Please enclose an appropriate safety data sheet for all not harmless substances with the shipment.
Generate order document
Click on “Generate order” to generate your return order document.
For more information on returns, please refer to the generated document.
For more information on returns, please refer to the generated document.
Operation is being processed
Document was created
Please print out the generated document and enclose it with your shipment.
You can find the shipping address and further instructions in your order document.
You can find the shipping address and further instructions in your order document.
What happens next?
1. Goods receipt
You get a confirmation of receipt by email as soon as we have received your package.
2. Order confirmation
After your instrument has been examined, you will receive a report of findings and order confirmation.
Upon request, we provide you with a cost estimate.
Upon request, we provide you with a cost estimate.
3. Repair
Your instrument is repaired by our specialists. The expected duration of the repair is stated in the order confirmation.
4. Return shipment
Once your instrument successfully passes the function test we send it back to you.
Your contact person
Roberto Bergna
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