Direct, informal and around the clock: Service by VEGA

VEGA is setting new standards in many areas of the measurement technology industry, but especially in service, which it has made fast and unbureaucratic without burdensome contracts. Its service technicians are deployed all over the world – and available to customers around the clock. Direct and informal contact with the technician avoids costly downtime and frustration. 

This is shown by the following practical example from a municipal sewage treatment plant in Germany: It’s cold, as the temperature is well below zero, and to make matters worse, the sewage pumping station is at risk of shutting down. The plant technician noticed the first signs of this during a routine inspection. Now, every minute counts. The plant technician dials the VEGA service hotline. A service technician who understands the problem is immediately on the other end of the line and, within minutes, initiates the right measures to restore the functionality of the lifting station – and prevent the sewer network from overflowing.  A scenario that happens again and again in one form or another, and describes VEGA's service standard accurately: informal, fast and without contractual obligations or additional costs.